Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with us. Here's what we gather and why:

Personal Identification Information

When you register for our programs or contact us, we collect basic details like your name, email address, phone number, and postal address. We need this to communicate with you, process your enrollment, and deliver course materials.

Financial and Payment Information

If you purchase courses or services, we collect payment details through secure third-party processors. We don't store full credit card numbers on our servers. We keep transaction records for accounting purposes and to help resolve any billing questions.

Educational and Professional Background

Some programs ask about your educational background, work experience, or business interests. This helps us tailor content to your needs and track your progress through our courses.

Technical and Usage Data

We automatically collect certain technical information when you visit our website: IP address, browser type, device information, pages viewed, and time spent on different sections. This helps us improve site performance and understand which content resonates with students.

Communications and Correspondence

When you email us, fill out forms, or chat with our support team, we keep records of those conversations. This helps us provide better service and remember your preferences for future interactions.

How We Use Your Information

We're straightforward about why we need your data. Here's what we do with it:

• Service Delivery: To provide access to courses, send learning materials, track your progress, and issue certificates upon completion
• Communication: To respond to inquiries, send course updates, share important announcements, and provide customer support
• Payment Processing: To handle transactions, generate invoices, process refunds when applicable, and maintain financial records
• Improvement and Analysis: To understand how students use our platform, identify areas for improvement, and develop new educational content
• Legal Compliance: To meet our obligations under Australian law, maintain accurate business records, and respond to legal requests
• Marketing Communications: To send information about new courses, events, or resources that might interest you (you can opt out anytime)

Data Storage and Security

Your information is stored on secure servers located in Australia and with trusted cloud service providers who meet strict security standards. We use industry-standard encryption for data transmission and storage.

Security Measures We've Implemented

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Regular security audits and vulnerability assessments
• Access controls that limit who can view or modify your information
• Secure backup systems to prevent data loss
• Staff training on privacy and data security practices
• Multi-factor authentication for administrative access

While we take reasonable precautions, no system is completely secure. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access to your account.

Sharing Your Information

We only share your data when necessary to provide our services or when required by law. Here's who might receive your information:

Service Providers and Partners

We work with trusted third parties who help us operate our business. These include payment processors, email service providers, hosting companies, and analytics platforms. They're bound by strict confidentiality agreements and can only use your data for specific purposes we've authorized.

Legal Requirements

We may disclose information if required by Australian law, court order, or government request. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If joraviental is acquired or merged with another organization, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. Here's what you can do:

How to Exercise Your Rights

To make a request, contact us at support@joraviental.com with "Privacy Request" in the subject line. We'll respond within 30 days. We may need to verify your identity before processing certain requests.

You can update most of your information directly through your account settings. For marketing emails, click the unsubscribe link at the bottom of any message.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by law. Different types of data have different retention periods:

• Account Information: Retained while your account is active and for 7 years after closure for legal and accounting purposes
• Course Records: Maintained for 7 years to provide proof of completion and meet regulatory requirements
• Financial Records: Kept for 7 years as required by Australian taxation law
• Marketing Data: Deleted within 3 months after you unsubscribe from communications
• Website Analytics: Aggregated and anonymized after 26 months
• Support Correspondence: Retained for 3 years to maintain service quality and resolve disputes

When data is no longer needed, we securely delete or anonymize it so it can't be linked back to you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how our site is used. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like login and security features
• Performance Cookies: Help us understand how visitors interact with our site through analytics
• Functional Cookies: Remember your preferences and settings for a better experience
• Marketing Cookies: Track effectiveness of our advertising and communications (used only with your consent)

You can control cookies through your browser settings. Blocking certain cookies may affect site functionality. We respect "Do Not Track" signals where technically feasible.

International Data Transfers

While we primarily store data in Australia, some of our service providers operate globally. When your information is transferred outside Australia, we ensure appropriate safeguards are in place.

We only work with providers in countries with adequate privacy protections or who have agreed to standard contractual clauses that protect your rights under Australian law.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 years old. If you're under 18, please have a parent or guardian contact us on your behalf.

If we become aware that we've collected data from someone under 18 without proper consent, we'll delete that information promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or a prominent notice on our website.

The effective date at the top of this document shows when the current version was last updated. Continued use of our services after changes indicates your acceptance of the updated policy.

Complaints and Concerns

If you have concerns about how we handle your personal information, we want to hear from you. Contact our privacy officer using the details below, and we'll investigate your complaint thoroughly.

We aim to resolve complaints within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.